Questions? Concerns? Your in the right spot! Below are our MTO most asked facts and questions, where we cover topics from cancellations to our policies. We even have tips that will make your cleaning the best it can be! Can’t find the answer your looking for? No problem! Feel free to contact us at anytime with your questions or concerns.
Yes, MTO Cleaning is a professional cleaning company that is insured and covered under the State of Ohio Workers’ Compensation Program.
- Bonded: We bond all of our employees in the event of a theft that you are protected. All of our cleaners have a background checks conducted and screened prior to hire.
- Insurance: We carry insurance to protect your home and its contents in case of broken items, damage or accidents.
- Worker’s Compensation is covered on all of our cleaners in case of an injury in your home.
Our service is based upon how we can help, not contracts. Clients may cancel/suspend services at any time for any reason. An advance notice of two (2) business days is respectfully requested.
We will assign a cleaner to your home on a scheduled date and time, taking into consideration a client’s preferences.
That isn’t necessary. We do suggest you move end tables, eating chairs, coffee tables and easily moved items so we can just come in and clean. If we are cleaning under furniture, we will put safety tabs under the furniture to prevent staining and bleeding from the bottoms of furniture.
Our cleaners bring all the cleaning supplies, vacuum cleaners, dusters and cleaning clothes. If you would like us to use one of your products or supplies, please notify the office or during the estimate.
No, we use a dry encapsulation machine with different types of brushes to reach deep into the fibers of your carpet. There are no hoses, no open doors while cleaning and carpet can be cleaned year round.
Many of our clients work or have busy lives. During your in-home consultation, we will discuss how you would like us to enter and exit your home.
We accept cash, in the exact amount, or checks, written to: Summit MTO Cleaning Services as forms of payment. MasterCard and Visa are accepted. For a 1st time cleaning or out of state cleaning, a credit card may be asked to reserve your spot. All payments are due at the time of cleaning and can be left on the kitchen counter for your cleaner to collect.
Summit MTO Cleaning Services uses a dry cleaning method to clean carpets. Our dry encapsulation system has carpets clean and dry within 2 hours!
MTO Cleaning Services, formerly Maids to Order, was established in 1988. The MTO Cleaning Services of Summit & Portage Counties has been under the ownership of Louise and John Sturmi since 2003.
We use dry cleaning method that does get deep into the fibers of the carpet. If a stain does come back, we offer a 100% satisfaction guarantee. Call within 7 days of your cleaning and we will come back out to redo the specified area, at no extra charge.
We proudly service all of Summit County and most of Portage County.
Summit: Akron, Barberton, Boston Heights, Clinton, Cuyahoga Falls, Fairlawn, Green, Hudson, Macedonia, Mogadore, Montrose, Munroe Falls, Northfield, Norton, Peninsula, Stow, Tallmadge, Twinsburg
Zip Codes: 44301-44321, 44333, 44203, 44216, 44221, 44223, 44224, 44232, 44236, 44250, 44056, 44067, 44262, 44056, 44203, 44278, 44210, 44087, 44286, 44264, 44260
Portage: Brady Lake, Brimfield, Kent, Ravenna, Rootstown, Streetsboro.
Zip Codes: 44211, 44240, 44266, 44272
Life happens! We respectfully request a 48 hour notice if you need to skip or reschedule a cleaning so that we can accommodate our cleaners schedules.
- In case of illness: to prevent the spread of flu and virus, we ask that you call to reschedule your cleaning. With the same courtesy, we will not send a cleaner to your home that is ill.
- Ohio weather: Mother Nature affects us all. We do adhere to parking bans, road level alerts and weather conditions. We notify clients of any changes.
- Holidays: For those clients where their cleaning falls on a holiday, we will call you to work out either a reschedule or skip. Our clients are based on a first come first serve basis in scheduling.
We want our clients to be happy with our services & if something is not right, we want to fix it! Notify us within 24 hours and we will come out at no additional charge and fix the issue! CLICK HERE to contact us today!
Cleaning prices are based on size of home, frequency of cleaning, condition of home, pets and the amount of detail needed. An in-home consultation will provide you with accurate pricing. If the condition of your home changes due to construction, increased activity, pets or inconsistent conditions, we will call to re-evaluate your cleaning needs.
Summit MTO Cleaning Services
1630 Schiller Ave, Suite 2
Cuyahoga Falls, OH 44223
Highly acidic products such as toilet bowl cleaners, bleach, hair dye, iodine, mustards and red food coloring are permanent stains.